Live-call answering

We remain the only practice management supplier to operate a ‘live-call’ answering system, meaning every call is answered by a fully trained technician who is ready and able to deal with queries immediately. This wealth of in-depth knowledge of how a veterinary practice operates, combined with our availability when we are needed most, makes our support team an invaluable resource for all our customers.

We’re here to help

Monday 8.30am to 5.30pm

Tuesday 8.30am to 13.00pm and 2pm to 5.30pm

Wednesday 8.30am to 5.30pm

Thursday 8.30am to 5.30pm

Friday 8.30am to 5.30pm

Call us on 0131 556 0555 or email mailto:

Please note that as part of our ongoing commitment to provide you with great customer service and continue to enhance the support we provide, our Support team will be in training on Tuesdays between 13.00pm to 14.00pm however, if you have an urgent enquiry during this time you can call us on the number above and follow the instructions for emergency contact.

If you have been given a Bomgar code by your Customer Support Technician, enter it here and click submit

  • Support Videos

    Sometimes it’s easier to watch and learn, especially with a practice management system so we’ve created videos for some of the most popular queries we receive in the Support Team. You'll find them here on the website as well as on our YouTube channel.

    View all of our videos>
  • RoboVet

Knowledge Library

Our knowledge library is a centralised repository for information about RoboVet, Premvet and Ventana. Our most popular “How to” articles live here. We’ll keep adding to the library and if you’d like to request an article on a particular subject you can do so by emailing

View library

Training Schools

Our training schools are suitable for staff that are pretty comfortable with the basics within the RoboVet system and are ready to get into the really good stuff. The cost for the full day session is just £245 per person.

View list